SPA RESERVATIONS

To ensure your preferred reservation time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest; therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu services and prices are subject to change without notice. We reserve the right to refuse service to anyone.

SPA ARRIVALS

To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled reservation time. For new guests, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities, or aggressive medications). We recommend that valuable items be left at home. The Woodhouse Day Spa is not responsible for lost or stolen items.

With our continued dedication to better serve you, we offer you the opportunity to conveniently download and fill out your client intake form prior to your visit with us. If you have any questions when filling out this form, please do not hesitate to give us a call.

Download Client Intake Form


SPA CANCELLATIONS OR RESCHEDULING

As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required to avoid a $25.00 cancellation/rescheduling fee. Reservations cancelled within 6 hours of the scheduled reservation time will incur a cancellation fee of 50% of the total amount of services scheduled. All no-show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.

SPA PAYMENTS & GRATUITY

Guests of Hotel Contessa & Westin Riverwalk have the added convenience of charging spa services and retail to their room. Payments are also accepted in the form of Cash, most Major Credit Cards and The Woodhouse Day Spa® Gift Cards. An 18% gratuity will be automatically added to your bill for convenience.





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